We do have many people who abuse our return policy, either by stealing expensive items and returning them for store credit, or by using items and bringing them back for a full refund, basically getting a free rental. If you’re returning an online purchase you can use your email confirmation if you lost your packing slip. Refunds will be issued to the original form of payment (credit card, PayPal, etc. Items purchased online and picked up in store can only be returned in store. Product Return & Exchange Policy. Only you or the person designated by you may pick up the item(s) purchased. The company tries to make returns as easy as possible, and has relatively few restrictions on what you can and can't return. The Point Of No Returns -- Taking Back Unsatisfactory Merchandise Can Vary From Store To Store The store returns the item to the buyer who identifies and prices it; the consumer may get a. Afterpay Returns. Store credit / gift cards are best treated as their own bank or credit card account (or cash account). If you cannot print the label, return the item to any Walmart Store; The process of returning an item by mail takes 2-3 weeks in most cases; We recommend insuring your return package, as we cannot refund an item we don't receive. So, use cash and keep your personal information to yourself. Please note, BHLDN. Can I return products I ordered through the web or over the phone to a retail store? Yes. Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price. These Terms describe the Return Shipping on Us service in effect beginning November 30, 2016. I wouldn't bat an eye if it was a regular customer or they are returning commonly bought items. Vanessa Piencikowski, 32, of the. Think of the times you run into the dollar store and buy a few items. If returning in shop, a gift card or store credit will be issued for the original purchase price. A store credit or Barnes & Noble Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase. Return Policy. To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to: Customer Returns, Unit D, Brook Park East, Shirebrook. Under the Fair Credit Billing Act, you can only be held liable for up to $50 of any unauthorized charges. The letter and valid sales receipt or GNC. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. 17 Stores That Let You Return Used Items for a Full Refund. Spend it on in-app content, books, TV show subscriptions or even iCloud storage to secure files from all your Apple devices. After he calmed down she asked for his ID to complete the return and he asked if he "really needed an id" and she said yes. com, we are committed to protecting your privacy. If this is the case, your credit card company may step in and help you out if you paid for the room using an eligible card. The type of refund that the company will give to the customer after the item is returned: including money back, a store credit, a replacement product, or another item of similar value. They indict this as a Theft I, alleging that the defendant "sold" the stolen merchandise, without reference to the value of the item. I explained I no longer had card and pleaded for walmart store credit instead. Samsung will return your item for free, subject to certain restrictions. All returns will be subject to the terms and conditions of this return policy (the "Return Policy"). Call Customer Care at 1‐888‐607‐4CVS (1‐888‐607‐4287) before returning items by mail. Sometimes an item you bought doesn't work as expected or isn't what you really wanted. Tips for Recovering Lost or Stolen Items Written by Rebecca Edwards | Updated November 8, 2018 When you lose something—or worse, have an item stolen—it's hard to know what to do next. With no receipt in hand, the best they can do is a store credit at the lowest selling price in the past 30 days. Automatic bulk discounting. A separate policy for your high value items is a no-brainer. Friday, June 09, 2017. If the item requested is not available. We reserve the right to refuse any return. Return fraud is the act of defrauding a retail store via the return process. We want you to be happy with your purchase. Macron was. Man caught allegedly stealing items, returning them for store credit. police & fire Women Steal From CVS, Then Return Items (Not Because They Felt Badly) A shoplifting scam is discovered. They can take over the payments on your original item or get up to three month off a previously rented item. Return by Mail. com that are eligible for return or exchange at a CVS Pharmacy store may also be returned by mail within 60 days of purchase. Returns made using a gift receipt must follow our return policy and are limited to an in-store credit only. All Best Buy credit cards can be paid off in the store using cash or a check. For thieves who take the time to create a counterfeit card using your credit card's information, buying luxury items like jewelry and high-end goods maximizes the return they get for each purchase. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. The problem is return fraud, where a customer might return a used or even stolen item for a refund, [Image credit: Best Buy store via BigStockPhoto] Discussion. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Ninety percent of adult U. Don’t forget your invoice! Our sales associates are unable to process a return or an exchange without an invoice. They are: (1) wardrobing, (2) returns of merchandise purchased with stolen or fraudulent cards, and (3) cross-merchant no-receipt returns. RETURNS TO OUR ONLINE STORE. Many credit card companies including American Express offer protection for members who charge a covered purchase that ends up being stolen. FREE return shipping on swimsuits. If you return a portion of your purchase, an applicable portion of your original discount will be forfeited. The thief forged the indorsement on the check and then cashed it. Here are your options for returns & exchanges: 14 days from the date the item is received for electronics, electronics accessories, computers & computer accessories. In all cases, online and multi-channel merchants get hurt. Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Original shipping and handling fees are non-refundable. Before doing anything else, check up on that store's return policy, so you know what you're going to face. The cost is minimal and the things you are insuring have a lot of meaning to you and will need to be replaced if they are lost, stolen or damaged. Please return items in their original packaging. Please note that Clearance Sale items are not eligible for return. If an item is received by our warehouse as a return but the items were not purchased from Rite Aid (online or in store) that item will be placed in storage for a period of 60 days. com may be returned to any Cole Haan retail store for your convenience, free of charge. 99 to make a return via an InPost locker. Learn more. Refunds & Store Credit. If you are returning a gifted item that was purchased on BN. Returning Items Sold by Kmart. We want you to be happy with your purchase. , shoe boxes). Each item is marked with an item number or a UPC Code. Goorin Bros. Look for charges in the thousands. Reach out to your local police department to notify them of the theft. We accept returns within 7 days from the delivery date. Orders paid by PayPal have different return policies with some retailers. I have to check to see if it affected my points on ink. Return Policy for Buyers. If the item(s) are not faulty and you wish to receive a refund you must post it back to us using the process detailed in the “how do I return an item by post?” section. Items returned for store credit appear at the top of the order ticket. Please return items in their original packaging. If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange. Detectives have arrested 42 year-old Bradley Jackson of Clovis. We do not accept returns or exchanges on prescription medications. To be sure the device arrives in its original condition, package and ship it using the label and instructions from the Google Store support email. com or any store within the contiguous United States. Lost Receipt. Orders paid by PayPal have different return policies with some retailers. The customer would rant and rave and bitch for a. Return Policy. If you have selected an exchange, we will send out the new order once we receive your return. The voucher will reduce the total cost and allow you to own the item sooner. Items that were purchased online may be returned to a Tillys store. Call Customer Care at 1-888-607-4CVS (1-888-607-4287) before returning items by mail. What's the sales person supposed to do? Grab the bag back from the person and return the item? After working in a department store I can tell you exactly what would happen. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user’s inventory. You can return items within 60 days of in-store purchase or delivery of your online order. That's A Hot Exchange Man Stole $11,000 In Stuff From Home Depot, Then Returned It All For Refunds Image courtesy of mroach. What is your returns policy? FREE AND EASY RETURNS. Information on returns & refunds at John Lewis. If the item is being returned to one of our stores, you will be refunded in cash. Please note items purchased in H. Call Customer Care at 1‐888‐607‐4CVS (1‐888‐607‐4287) before returning items by mail. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity. If you are not happy with your purchase, return it within 30 days, in its original condition together with the invoice and price tag and we will gladly exchange or credit the item. Offer not valid on Chico's Loves™, donations, charity items, gift cards, for adjustments of prior purchases, final sale items, taxes, and shipping. Please contact us prior to return and we will assist getting the return set up. The longer you wait to return an item, the more excruciating this process will be. getting the website to load so I could add items to my cart and checkout. Returns of open or used items without a receipt will not be accepted. com may be returned to any Cole Haan retail store for your convenience, free of charge. Simply deduct the value of the stolen items from your closing inventory. What to Do When Items are Stolen from Your Car your car was broken into and that the items were stolen. When returning or exchanging an item in-store, please bring: The original packing slip/receipt The credit card used to purchase the item The item to return or exchange Our store associates will be happy to help you with a return or suggest other options in the event of an exchange. Rollback & clearance items, exclusive products. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. They can buy these items at a store and then sell them online at a discount and still walk away with a tidy sum. Online purchases. Merchandise must be unworn, unaltered, and unwashed. We will exchange the item or give you full credit for the purchase price of the item. Store Credit may not be purchased. Provides coverage for most items you purchase with your eligible Mastercard if the item is damaged or stolen within 90 days of the date of purchase. I explained I no longer had card and pleaded for walmart store credit instead. • (CI) Chemical items if opened may be exchanged for the same or similar item of equal value. Learn more about returning BHLDN. You can return your phone to any T-Mobile store for a refund (less any discounts, rebates, or restocking fees). If you hadn't removed the tags and washed the top they probably would have let you exchange it. Carefully package the item(s) and include the packing slip. Coverage is secondary to homeowners or auto insurance, and some policies exclude items stolen from vehicles. the customer will want the money or a credit after returning the goods, so using real returns for this fraud may be. RETURN ITEMS What We Stand By. The return item must be received by Sierra within 10 days or a charge will incur for any amount of the credit applied to a new order. Here’s how: Go to your Returns dashboard - opens in new window or tab. We will work with you to ensure that both your return and credit. Every time you earn $25 in Rewards, you will receive a $25 certificate to spend at Williams Sonoma. A survey by the National Retail Federation estimated that retail return fraud costs all merchants as much as $15 billion in 2017. RETURN POLICY FOR ITEMS PURCHASED ON US. If you return the item to your local store, you will receive your refund in the form of a Merchandise Credit. If the item requested is not available. This Site Might Help You. • (CI) Chemical items if opened may be exchanged for the same or similar item of equal value. Print return label and attach to the box, package up item and accessories, then return to a FedEx or USPS location. Discount is applied to all items purchased and is not adjustable for returns. *For most items the return window is 30 days after delivery. Returns of open or used items without a receipt will not be accepted. If an oversize item shipped directly from the manufacturer, it will need to be returned to their location. All electronic and furniture purchases made on or after December 25, 2018 will observe our existing return policies. com With PayPal And Return Stuff, Only Get Store Credit. Because of. How is that fair? Store credit should ABSOLUTELY be given. Returning to a Store. LATE RETURNS: If you return an item to WindsorStore. Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. Returning an Item. The Biggest Crime You've Never Heard of -- Return Fraud -- and How the Criminals Do It by www. Please note that if you decide to return an item to a Babies "R" Us store, the Babies "R" Us return policy (rather than Amazon. 95 will be deducted from your refund or credit. Merchandise purchased at www. Certain products and payment methods, however, may not qualify for in-store pickup. A return item chargeback, more commonly known as a credit reversal, allows a consumer who owns a debit or credit card to recover funds from a merchant due to error, identity theft or fraud. Man accused of stealing, returning items for credit at Home Depot was able to return more than $11,000 worth of merchandise that he had not purchased and obtain store credit for that returned. If you report a fraudulent transaction, the bank must replace the money; however, you may find yourself without funds until it does so. Once we receive a return, please allow 5-10 business days to process the refund/store credit. Yes, you can return an item to a Victoria's Secret in another location. PLEASE NOTE: We do not offer in store refunds on items purchased online unless the item(s) are faulty. But credit lock services typically cost a monthly fee, while a credit freeze is a one-time fee. Please return items in their original packaging. If your credit card has a zero balance when the return is processed, a credit is generally added to the account that can be applied to future purchases. 95 return shipping and $2. If you’re returning multiple items, package and ship each item separately (unless otherwise specified). If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). The only thing she was going to take was the detergent but when she told him he could only get store credit he flipped out. However, if at the time a customer buys an item, the refund policy states that returns are permitted for cash refunds within 30 days, and then the store changes their return policy a few days later to prohibit returns, the merchant must still allow the customer to return the item within 30 days of purchase. If you're overcharged for a transaction or you didn't get what you paid for, you can request a refund on your credit card. It gets better: Ticehurst and Gonzalez then pawned off the gift cards for even more cash. For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. Wardrobing is a form of return fraud wherein customers buy items with the intention of using those items and returning them for the full. If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange. Look for the $. Police say suspects admitted returning stolen goods for cash May 31, 2013; Facebook She allegedly told police she would return the stolen items for store credit in the form of a gift card. Please note all final sale items are not eligible for refund, exchange or store credit. start your Kmart return find a Kmart store near you. Returning items to an Old Navy store: Store purchase returns must have been originally purchased in an Old Navy store. To find a participating gas station in your area, sign onto Walmart. The following items may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping). Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. You can also exchange any unwanted items at your local store. The guest is to keep the item being exchanged or refunded. Returns or exchanges of merchandise purchased from DisneyStore. If you return an item where the record of purchase dates back 40 days or greater, we will issue a refund in the form of a store credit. For Platinum Card ®, Delta Reserve ®, Premier Rewards Gold, Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. Detective inventoried the items and returned them to. How long does the returns process take? Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. These items were identified by Home Depot loss prevention personnel as having been stolen from the Murdock store earlier in the day Thursday. "There are plenty of signs that your identity may have been stolen," says Robert Siciliano, an identity theft expert and CEO of IDTheftSecurity. Walmart says it accepts returns of most items purchased in a store within 90 days. In Europe, the restitution announcement drew tepid reactions from museum directors, as it sets a tricky precedent. This policy applies to products bought from Superbalist. In fact, returning online purchases to a local store has never been easier. If you are. Or, you make a purchase online and the item you receive doesn't quite meet your expectations. Please note, BHLDN. Insurance companies will start by asking you to bring a police statement if there was theft or an accident involved. A Guide to Credit Card Benefits your eligible purchase is damaged or stolen. and deter criminals who attempt to turn stolen goods that can be worth hundreds. For a refund to your PayPal account, items must be returned by mail. • Please see below for additional details by product category. You will receive an email shortly at: Here at Walmart. Visa does not cover lost items. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I bought a very expensive boxed set and two of the products therein had gone rancid (Shea butter has a very short shelf life, so ask to smell thisstuff first). Returns and exchanges will not be accepted for items purchased at: Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Cruise Line® Ships, and Disney's Soda Fountain Shop in Hollywood, California. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity. Refunds will be issued to the original form of payment (credit card, PayPal, etc. Credit locks, on the other hand, are governed by a contract between you and the credit bureau. They indict this as a Theft I, alleging that the defendant "sold" the stolen merchandise, without reference to the value of the item. Consequences of Check Theft and Forgery. Returns can be made at any Roots Store location in Canada or the US. Return by Mail Items purchased at CVS. Registry items can be returned at no cost to you in exchange for store credit for up to 90 days after the event. The return amount will be credited to your gift card within 30 minutes of the time we receive it. and the store will not accept a return, with your eligible Mastercard if the item is damaged or stolen within 90 days of. Sears sells Kmart items on our website. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. You can return in-store purchases to any PacSun store within 30 days. If you return the item to your local store, you will receive your refund in the form of a Merchandise Credit. Sometimes an item you bought doesn't work as expected or isn't what you really wanted. They might require items to be returned by mail or only offer store credit. This payment method is not valid if Shopping Cart contains a gift card item including physical, digital and 3rd. Complete the Return Section of your packing slip. To make the process go quickly, keep the original packaging, manuals, and receipt. If a merchant charges your card without your permission or the card is lost or stolen, report the charges to your credit card provider for a refund. For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. Makes sense to me. The coverage is limited so check with your credit card company for specifics. These gangs employ a multitude of return fraud tactics, ranging from systematically returning stolen items to store service desks for cash refunds or store credit/gift cards to providing cheap counterfeit goods and repackaging them for cash returns. Reply Delete. The customer may have many reasons for returning a product. Tips for Recovering Lost or Stolen Items Written by Rebecca Edwards | Updated November 8, 2018 When you lose something—or worse, have an item stolen—it's hard to know what to do next. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. 1-2-3 Rewards Credit Card Benefits. Sale items may be eligible for additional discounts with certain other offers. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on. getting the website to load so I could add items to my cart and checkout. The longer you wait to return an item, the more excruciating this process will be. Aren't they required to have a paper receipt - Stealing items and then "returning" them (refunds, credit card, CostCo) - Shopping and Consumer Products -stores, auctions, buying and selling, brands, malls, markets, Internet. Card receipts will show any remaining balance. Return fraud is the act of defrauding a retail store via the return process. Items that may be eligible for return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. If you need to return an item, simply bring it back to any Micro Center store for a full refund or exchange. How to get a credit card refund or chargeback in four simple steps. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Shipping costs cannot be refunded in. We will exchange the item or give you full credit for the purchase price of the item. com that are eligible for return or exchange at a CVS Pharmacy store may also be returned by mail within 60 days of purchase. vaidastouch. Can I return my online order to a Reformation store? You can! Just. Store credit will be issued for the full amount of the item(s) returned. Sometimes an item you bought doesn't work as expected or isn't what you really wanted. REI Outlet items purchased online fall under our 100% satisfaction guarantee. com * When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We automatically give the maximum discount on bulk orders to all customers. com, please follow the steps listed below: Call Frys. Wardrobing. Returns Without a Receipt: Merchandise returned without an original sales receipt will be exchanged the same day for in-store merchandise of the current retail price of the item(s) being returned; no online orders or send sales. Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. The thief had a phone of the same type we sold, bit his was broken. Just look at the credit score required. I finally convinced her to at least let me return purse's contents — a driver's license, student ID, health insurance card, credit cards, photos, and some personal items that had value only to their owner. Kmart is willing to accept most returns at any store, even those items purchased online, but there are exceptions to every rule. Returning to a Store. All returns must be received back to our facility within 60 days from the original invoice date. RETURN POLICY. Can you pay off your Best Buy credit card in store? FACEBOOK Updated Jun 29, 2017. com on ground shipping on a purchase of $75 or more, excluding Always A Deal items and items purchased for in-store pick up, and before taxes, shipping, and handling. You can use it to choose a similar item, or anything else you like. To Call When My Credit Card Info Is Stolen?. Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement. Once shipped, if a package is refused, the return ship fees will be deducted from the refund total. I never find the same item in the store and its like you caught in a no return policy. Merchandise purchased at www. Registry items can be returned at no cost to you in exchange for store credit for up to 90 days after the event. Depending on the store's return policy, you can typically return the item to the store to get a refund. This returns process only applies to purchases made on our Website. Limited time! 30% OFF. We are not able to offer exchanges on returned items via our online store. Use the return label provided during the online process or in the original box to ship the return item back to Sierra. To return or exchange an item to EBGames. We thought we'd gotten off lightly. Please note that items purchased from other websites (ex. For a full breakdown on what items are eligible to return please see 'WHAT IS YOUR RETURNS POLICY?'. Affix the pre-paid, pre-addressed label onto your return package. Returns accompanied by an original receipt, made more than 30 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). com via our online Returns Center or to a Babies "R" Us store near you. If this is the case, your credit card company may step in and help you out if you paid for the room using an eligible card. Walmart cannot replace or provide credit for items lost during shipping. THIRD PARTY STORE RETURNS. If your card remains inactive with a negative balance for several months, the credit card issuer will likely send you a check for the credited funds on the account. Return protection is a perk that extends the "return life" of an item or creates a return policy where perhaps none existed before and is typically provided by credit card processors (e. Carefully package the item(s) and include the packing slip. Lowe's reserves the right to refuse or limit the number of returns permitted without valid receipts. Items must be in unused condition. It's already bad enough that they don't give your money back, and they want to still scam you off your store credit? It makes no sense at all. Please allow up to two billing cycles for refunds to appear on your credit card statement. RE: Would the store know if the item your returning is stolen? If someone stole something from a store and they were trying to return it without a receipt for store credit, would the store know if it was stolen?. I went to return it 5 days later and they would only issue a store credit. Most stores would like to have some evidence of purchase, but in many cases when they see it is their branded merchandise, unused and undamaged, with tags, they are willing to take your word for it that you bought the item from them. Where to send the product. If an exchange is not desired, the item will be refunded with an in store credit voucher. Tried to return it in-store. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items. Beware of L'Occitane. In-Store Pickup and Return. We thought we'd gotten off lightly. RETURNING ITEMS TO STORE. It seems that every year a story comes out about a major company suffering from a breach. Accounting for sale or purchase of damaged goods Many businesses, whether a large chain store or a small "mom-and-pop" shop, have to deal with returns of merchandise because sold items may be broken or damaged. com Customer Service at (877)-688-7678 and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. All returns require a valid Return Authorization # (RA). Consumers who need to return a direct purchase from Britax Child Safety, Inc. Store Credit may be used to purchase Gift Cards or Online Certificates. Point of Sale Fraud – Stealing Cash Recipts. RETURN POLICY FOR ITEMS PURCHASED ON US. For a full breakdown on what items are eligible to return please see 'WHAT IS YOUR RETURNS POLICY?'. At least seven online retailers have been hit by a scam resulting in the possible breach of some 15,000 customers’ credit card data between October last year and April, according to companies. How to get a credit card refund or chargeback in four simple steps. Returns After 30 Days of Delivery or a Gift Return: A merchandise credit will be issued for the price paid. Each store has its own policy regarding returns without a receipt. A store credit or Barnes & Noble Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase. This is when a customer buys an item and then replaces the item with a broken one in the box and then returns it. They're in a place where I can access them - I purposefully put them there in case I found a good way to return them without compromising myself. Ninety percent of adult U. Personalized items, Disney Parks and Resorts, Art, Limited Edition items (excluding apparel. and then trying to return the stolen unit. I explained I no longer had card and pleaded for walmart store credit instead. They can take over the payments on your original item or get up to three month off a previously rented item. Use the App Store & iTunes Gift Card to get apps, games, music, movies and TV shows. Store: Items may be returned by taking them to a GameStop or EB Games store location in Canada. They use the fake receipt (which they may have found in the trash near the store) to return an item so they can get cash for the shoplifted merchandise.