Frequently Asked Questions


At this time, due to COVID-19 and for health & safety reasons, we will not be able to perform any refunds or exchanges.

If Makeup Addict products have been purchased from This Is Made or please see their return policy. We will not accept refunds purchased from This is Made or


All orders will be shipped out through Canada Post and will take 5-7 business days to ship.

If you still haven't received it please let us know and we will help you track your package.

This typically means we have shipped your order and Canada has picked it up. Canada will scan your order within the next 24 hours and you will be able to track it from there. Please give the status page 24 hours to update. If you don't see an update after that, feel free to reach out to us via chat or by email.


We're available to help 7am-7pm PST Monday - Sunday.

If you have any questions, please send us a message here and we will be happy to help!

Rates are determined by size and weight of your order and will be applied at checkout

Orders over $100.00 are free.

At this time we only ship within Canada. We apologize for the inconvenience.